Patient Message
CMH Hospitals and physician practices are currently experiencing a system outage impacting technology and some phone systems.
If you are experiencing a medical emergency, our Emergency Department is open, or call 911.
To contact us, click on the button below. Messages are being monitored by the CMH team and are prioritized by the level of urgency. You should expect to hear back from us during business hours within 48 hours.
If this is an emergency, call 911.
For the most updated information see below:
- A message for all Central Maine Healthcare patients about appointments and medical records
Text and email reminders for appointments
We cannot currently send email or text reminders to patients. In some cases, we have been able to find schedules and call patients to remind them of appointments, but this varies by location and day. If you are on the myHealthlink patient portal, your appointments will be visible there. Once we are back on the network, this service will resume as soon as possible.Appointment cancellations
If an appointment is cancelled, Central Maine Healthcare teams are doing their best to contact you. If you would like your appointment confirmed, please visit our temporary website at www.centralmainehealthcare.org and select the “Contact Us” button. Please complete the contact request form and select “Appointment: existing.” A Central Maine Healthcare team member will contact you within two business days to discuss your appointment. If you are on the myHealthlink patient portal, your appointment will also be visible there.Medical records
To access your medical record, patients should visit our temporary website at www.centralmainehealthcare.org and select the “Contact Us” button. Please complete the contact request form and select “Medical Records.” A Central Maine Healthcare team member will contact you within two business days to find the best way to get the record sent. - A message for patients at the Topsham Care Center
The Topsham Care Center phone is now accepting calls at 207-798-6300.
- Update on system outage at Central Maine Healthcare
Team members at Central Maine Healthcare are working tirelessly to restore systems and have made significant progress since the outage began early last week.
Many phone lines have been restored, with 12 more added today. We are able to accept patient calls at Central Maine Medical Center, Bridgton Hospital and Rumford Hospital and primary care practices, all of which are busy treating patients.
Our information technology team has been augmented with national healthcare IT experts who continue to work around the clock to address the cause of the system outage and restore the network as soon as possible.
Doctors at all hospital locations are performing surgery and diagnostic procedures with schedules that are growing daily.
Central Maine Medical Center continues to treat all patients who arrive by ambulance, as well as walk-in patients, including trauma and cardiovascular patients who are in need of advanced interventional care.
Bridgton Hospital and Rumford Hospital emergency departments continue to accept all patients.
Patients can visit www.centralmainehealthcare.org or access the link from each of the hospital Facebook pages for daily updates. Patients can also fill out a contact form on the website to reach the practice locations, obtain a prescription refill and schedule appointments. This contact form is being monitored by the Central Maine Healthcare team and calls are being prioritized by the level of urgency and returned as promptly as possible.
- An update for our CMMC patients:
We have limited phone connectivity at many of our practice and hospital locations today. We welcome you to call the main line for the location you are trying to reach. If you are unable to reach us by phone, you can visit us in person or call our main line at CMMC 207-795-0111.
- An update for CMMC, Bridgton Hospital, Rumford Hospital and all physician and practice locations:
If you need a prescription refilled, please bring the most recent bottle or container with the prescription label on it with you, or have it available when you call us. This will make identifying the details of your prescription easier and enable us to help you faster.
- An update for our Bridgton Hospital patients:
If you are experiencing a medical emergency, our Emergency Department is open or call 911.
Our phone lines are now open at Bridgton Hospital at 207-647-6000. Our team is standing by to take your calls.
Having difficulty reaching our medical group practices? Most of our clinics or physician practice locations are open. We welcome your visit during regular business hours.
The phone lines at North Bridgton Family Practice and Walk-In Clinic are now open at 207-647-9021.
Naples Family Practice is now able to receive calls at 207-693-6106.
If you are visiting our lab or medical offices and have your lab order or appointment letter, please bring it with you for faster service.
MyHealthlink, our patient portal, is functional and may be helpful for reference. Please note, we are unfortunately not receiving your messages from the patient portal.
While we know our system outage has been challenging, please know that your doctors, nurses and care team at Bridgton Hospital have been thinking of you and hope you are well.
We will continue to provide updates as they become available.
#BridgtonHospital
- An update for our Central Maine Medical Center patients:
If you are experiencing a medical emergency, our Emergency Department is open or call 911.
Having difficulty reaching Central Maine Medical Center or our medical group practices? Most of our clinics or physician practice locations are open. We welcome you to visit during regular business hours.
If you are visiting our lab or medical offices and have your lab order or appointment letter, please bring it with you for faster service.
MyHealthlink, our patient portal, is functional and may be helpful for reference. Please note, we are unfortunately not receiving your messages from the portal.
We do have limited phone access at 207-795-0111. Our team is standing by to take your calls.
While we know our system outage has been challenging, please know that your doctors, nurses and care team at Central Maine Medical Center have been thinking of you and hope you are well.
We will continue to provide updates as they become available.
#CentralMaineMedicalCenter #CMMC
- An update for our Rumford Hospital patients:
If you are experiencing a medical emergency, our Emergency Department is open or call 911.
Our phone lines are now open at Rumford Hospital at 207-369-1000. Our team is standing by to take your calls.
Swift River Family Medicine patients can now call 207-562-4226.
All clinics and physician practice locations are open. We welcome your visit during regular business hours.
If you are visiting our lab or medical offices and have your lab order or appointment letter, please bring it with you for faster service.
MyHealthlink, our patient portal, is functional and may be helpful for reference. Please note, we are unfortunately not receiving your messages from the patient portal.
While we know our system outage has been challenging, please know that your doctors, nurses and care team have been thinking of you and hope you are well.
We will continue to provide updates as they become available.
#RumfordHospital
- Central Maine Healthcare is experiencing a disruption to our computer and phone systems. We are actively working on a resolution.
On June 1, 2025, technicians monitoring the information systems at Central Maine Healthcare identified unusual activity within the system’s computer software. In response, they immediately secured and shut off all information technology applications and hardware, including network servers and phone systems.
Central Maine Medical Center, Bridgton Hospital and Rumford Hospital are receiving and treating patients, and all physician offices and outpatient sites remain open. The hospitals and physician offices will be informing patients if elective procedures and office visits will be rescheduled.
Further updates will be shared as they become available.
